How can we help?

Product help & tips
Frequently asked questions

How to track your order

Tracking your order to see when it will be delivered is easy! Just follow these simple steps:

  1. Look for an email from "Fit Creamery" or our email address in the inbox whose email you used to place the order
  2. Open the email and click the "View order" button to track it

What's going on?

Let us know how we can help!

I need help making ice cream

Help us understand what happened

We appreciate you giving our ice cream mix a shot! Help us understand how we can make things right.

Tips for perfect ice cream

  • Using a scale to follow one of our ice cream base recipes will help resolve most issues with the taste and texture of your ice cream.
  • Check out other tips and troubleshooting steps that almost always resolve customer issues!
Check out tips & troubleshooting
Get more recipes
Try another appliance/method

Tips for better taste/texture

  • For smoother ice cream, blend your base on high for 60 seconds then let thicken in the fridge overnight before freezing or churning.
  • Try adding your favorite mix-ins like low calorie cookies, fruits or other healthy treats (adding sweetness with monkfruit or stevia sweeteners can also help)!
  • Try a different dairy or plant milk for your base! There are many different options with recipes!
  • Try another one of our ice cream flavors! We've got something for everyone!
Try another flavor
See recommended mix-ins
Watch instructions & get tips
Get more recipes

Tips for stomach issues

  • Our bodies quickly get used to new sugar alternatives after a few servings.
  • Try eating smaller serving sizes and gradually working your way up (and consider using part yogurt in your base).
  • Mix-ins like fruit and other healthy treats can aid in digestion as well (using a different preparation method that incorporates less air often helps too).
Try a different recipe/base
See recommended mix-ins

Don't give up!

Weight loss results with any product often take 6-8 weeks of consistency.

Stick with it! It's very rare that customers don't find a recipe or preparation method they fall in love with! Sometimes it just takes a try or two. Check out the tips that help customers find their perfect pint!

See video instructions & tips
Try another flavor
Get more recipes

Find your order

Enter your details and we'll get your return/refund started.

Great news! You qualify for an instant 75% refund—no return necessary! Skip the hassle of repacking, labeling and shipping out your return and get your refund processed same-day instead!

Here’s what to expect if you continue with a return. We’ll reach out via email after you complete and submit this form with a shipping label (return shipping cost will be deducted from refund). We ask that you securely repack your unopened bags in a box, attach the prepaid shipping label and drop the package off at your nearest UPS store. After the package is delivered to our warehouse and the returned product is inspected, we will issue your refund (minus any original shipping costs, if applicable).

Please note: depending on where you ship your return from, this process can take up to 2+ weeks.