Refund policy

Effective for orders placed on or after October 8, 2026. Orders placed before then are covered by the policy that was in place when they were ordered.

Our 30-day satisfaction guarantee

We want you to love Fit Creamery. If you're not happy with your first order, you can ask for a refund within 30 days of the delivery date shown in the carrier's tracking, even if you've opened and tried the product.

How to request a refund

Start your request on our support page. Include your order number and tell us what wasn't right. We may ask you to confirm the request from the email address on the order.

Your refund options

Depending on your order, we may offer one or more of these:

Store credit, issued right away and usable on any future order.
A refund with a return. Send back the remaining unopened bags using the instructions we give you, and we'll refund the product price to the original payment method once they arrive.

We decide which options apply to each request, including whether a return is needed.

What the guarantee covers

One satisfaction refund per household. A household means the same shipping address, payment method or person, across every account and email address.
Subscriptions: the guarantee covers your first shipment only. You can skip or cancel later shipments any time before they're billed.
Orders with more than 40% off (for example, loyalty offers): satisfaction refunds are given as store credit.
Shipping costs aren't refundable unless the problem was our mistake.
Refunds go to your original payment method or as store credit, never to a different card or account.
Final sale items can't be refunded or returned.

Damaged, wrong or missing items

If a bag arrives damaged or leaking, or an item is wrong or missing, contact us as soon as you can from our support page. We'll send a replacement or a refund. This doesn't use up your satisfaction refund.

Packages marked delivered but not received

If tracking says your package was delivered but you can't find it, please check around your door, with neighbors and in any mailroom or parcel locker, and give it 48 hours in case it was scanned early. If it still hasn't turned up, contact us and we'll help.

We replace a package marked as delivered once per household. After that, orders with Package Protection are still covered. For orders without it, we'll help you file a claim with the carrier.

Requests we may decline

We may decline or limit a refund, require the product to be returned, or offer store credit instead if:

your household has already received a satisfaction refund, or a replacement for a package marked as delivered;
the request looks like part of a pattern of abuse, such as requests sent in bulk or by automated means, or spread across several accounts or email addresses;
the details in the request don't match the order.

Timing

Store credit is issued right away. We process refunds to your original payment method within 10 business days of approving them, or of receiving your return if one is needed. Your bank may take a few more days to show it.