At Fit Creamery LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it for a refund or exchange within 30 days of the delivery date.
To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return or exchange, please contact us at [email protected] with your order number and the reason for your return. We will provide you with instructions on how to send your item(s) back to us.
Please note that shipping costs will be deducted from the refund total. Shipping costs are non-refundable and customer is responsible for return shipping costs.
Refunded amount will be issued to the original payment method.
Once we receive your returned item(s), we will inspect them and issue a refund or exchange as applicable. Please allow up to 10 business days for the refund to be processed.
We do not accept returns or exchanges on final sale items.
In the case of a defective or damaged item, please contact us immediately at [email protected]. We will work with you to resolve the issue and get a replacement to you as soon as possible.
We reserve the right to refuse returns or exchanges if the item(s) are not in the same condition as when they were received, or if the return policy has been abused.
The sweeteners used in our Fit Sweet ice cream mix were selected based on the most up to date and vetted studies, FDA guidance and safety consensus supported by the preponderance of current scientific data5,6. The combination of erythritol, allulose and stevia leaf extract has consistently been shown to be by far the least impactful, safest and most well-tolerated sugar-free and low-carb sweetener blend available today1,2. They are excreted unmetabolized and unchanged even at high doses after consumption—demonstrating their non-impact on our bodies3. These sweeteners are derived naturally and can be found in everyday foods like melons, pears, grapes, figs, maple syrup, soy sauce, miso and wine1,2,4.
Sign up to get notified when we expand to your country!
Need an answer to a different question? Ask it below and we’ll get back to you or add it to the FAQ!
Looking for support? Please email [email protected]
